Privacy Policy

1. Introduction

Pixelamos S.A.S. ("Pixelamos," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who interacts with our website, services, and communications. This Privacy Policy explains in detail what personal data we collect, why we collect it, how we use and protect it, and what rights you have regarding your information.

This policy applies to all personal data processed through our website at https://pixelamos.co, our contact forms, newsletter subscriptions, analytics systems, and any other channel through which you provide us with personal information.

By using our website or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your explicit consent before processing your data.

2. Data Controller

The entity responsible for the collection and processing of your personal data is:

• Company name: Pixelamos S.A.S.
• NIT: Registered under Colombian law
• Location: Bogota, Colombia
• Website: https://pixelamos.co
• Privacy contact email: privacy@pixelamos.com

As the data controller, Pixelamos S.A.S. determines the purposes and means of processing personal data in accordance with Colombian data protection legislation.

3. Applicable Legal Framework

This Privacy Policy is governed by Colombian data protection law, primarily:

• Law 1581 of 2012 (Statutory Law on the Protection of Personal Data), which establishes the general framework for the right to know, update, and rectify personal information collected by public and private entities.
• Decree 1377 of 2013 (Regulatory Decree of Law 1581), which provides detailed rules on obtaining authorization, data processing policies, the exercise of data subject rights, and cross-border data transfers.
• Decree 1074 of 2015 (Single Regulatory Decree for the Commerce, Industry, and Tourism Sector), which consolidates regulations including those related to personal data protection.

We are registered with the National Registry of Databases (RNBD) administered by the Superintendence of Industry and Commerce (SIC) as required by law.

4. Personal Data We Collect

We collect different categories of personal data depending on how you interact with us:

Contact Forms and Project Inquiries

When you submit a contact form or request a quote, we collect:

• Full name
• Email address
• Phone number (if provided)
• Company or organization name (if provided)
• Project description and any details you include in your message

Newsletter Subscriptions

When you subscribe to our newsletter, we collect:

• Email address
• Name (if provided)
• Subscription preferences and interests

Website Analytics and Automatically Collected Data

When you visit our website, we automatically collect certain technical data through cookies and similar technologies:

• IP address (anonymized where possible)
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring website or source
• Screen resolution and language preferences
• Date and time of each visit

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. Specifically, we use:

• Strictly necessary cookies: Required for the website to function correctly (e.g., session management, language preferences). These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website, helping us improve content and performance. We use tools such as Google Analytics, which may set cookies to distinguish users and track sessions.
• Functional cookies: Remember your preferences (such as language selection) to provide a more personalized experience.

We do not use advertising or behavioral tracking cookies. For more detail, see Section 12 (Cookies Policy) below.

Client Project Data

If you engage us for a project, we may collect additional data as part of our service delivery, such as:

• Billing and invoicing information (company name, tax ID, billing address)
• Login credentials or access information you share for project collaboration platforms
• Content, images, or other materials you provide for your project

This client data is governed by the specific terms of our service agreement in addition to this Privacy Policy.

5. Legal Basis for Processing

Under Colombian data protection law, we process your personal data on the following legal grounds:

• Consent: When you voluntarily submit a contact form, subscribe to our newsletter, or accept cookies, you provide your express authorization for us to process your data for the stated purposes. You may withdraw your consent at any time.
• Contractual necessity: When processing is required to fulfill a contract with you or to take pre-contractual steps at your request, such as responding to a project inquiry or delivering services you have hired us to perform.
• Legal obligation: When we are required by Colombian law to process certain data, such as for tax reporting or responding to requests from competent authorities.
• Legitimate interest: When processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, or ensuring the security of our systems, provided these interests do not override your fundamental rights and freedoms.

6. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to inquiries: To reply to your messages submitted through our contact form and to evaluate potential projects.
• Providing services: To deliver the web development, design, and interactive services you have contracted.
• Sending communications: To send you our newsletter, project updates, and relevant information about our services, only when you have given your express consent.
• Website improvement: To analyze how visitors use our website and to improve its content, performance, usability, and user experience.
• Security and fraud prevention: To detect and prevent unauthorized access, abuse, or fraudulent activity on our website and systems.
• Legal compliance: To comply with applicable legal and regulatory obligations, including tax and accounting requirements.
• Business administration: To manage invoicing, accounting, and internal record-keeping related to our client relationships.

We will not use your personal data for purposes incompatible with those described above without first informing you and, where required, obtaining your consent.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with the following categories of service providers who assist us in operating our business:

• Hosting providers: Our website is hosted on secure servers. These providers may process data on our behalf under strict data processing agreements.
• Analytics services: We use Google Analytics (or similar tools) to collect anonymized usage data about our website. Google processes this data under its own privacy policy and applicable data processing terms.
• Email marketing platforms: If you subscribe to our newsletter, your email address and name are processed through our email marketing service provider to manage subscriptions and deliver communications.
• Cloud services and project tools: We use cloud-based tools for project management, communication, and file storage. Client data shared during project collaboration may be processed by these providers.
• Professional advisors: We may share data with our legal, accounting, or tax advisors when necessary for business administration or legal compliance.
• Legal authorities: We may disclose personal data if required by law, court order, or a request from a competent Colombian authority such as the Superintendence of Industry and Commerce (SIC).

All third-party service providers are contractually required to protect your data and to process it only for the purposes we specify.

8. International Data Transfers

Some of the third-party service providers we use may be located outside of Colombia. When your personal data is transferred internationally, we ensure that adequate safeguards are in place in accordance with Article 26 of Law 1581 of 2012 and the guidelines issued by the SIC. Specifically:

• We verify that the receiving country provides an adequate level of data protection, as determined by the SIC.
• Where adequate protection is not guaranteed by the recipient country, we rely on your express and informed consent or implement contractual clauses that ensure an equivalent level of protection for your data.
• We require all international processors to comply with data protection standards that are at least as protective as Colombian law.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Contact form submissions: Retained for up to two (2) years after your last interaction with us, unless a contractual relationship is established, in which case retention is governed by the contract terms.
• Newsletter subscriber data: Retained for as long as you remain subscribed. Upon unsubscribing, your data is deleted within thirty (30) days, except where retention is required for legal compliance.
• Analytics data: Aggregated and anonymized analytics data may be retained indefinitely. Identifiable analytics data (such as IP addresses) is retained for up to fourteen (14) months and then automatically deleted or anonymized.
• Client and contractual data: Retained for the duration of the contractual relationship and for a minimum of ten (10) years afterward, as required by Colombian commercial and tax law.
• Invoicing and accounting records: Retained for the period required by Colombian tax law (currently ten years).

When data is no longer needed, we securely delete or anonymize it using appropriate technical measures.

10. Your Rights Under Colombian Law

In accordance with Law 1581 of 2012 and Decree 1377 of 2013, you have the following rights regarding your personal data, commonly known as ARCO rights:

• Right of Access (Acceso): You have the right to know what personal data we hold about you and to obtain a copy of it, free of charge.
• Right of Rectification (Rectificacion): You have the right to request the correction or update of your personal data if it is inaccurate, incomplete, or outdated.
• Right of Cancellation (Cancelacion): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right of Opposition (Oposicion): You have the right to object to the processing of your personal data for specific purposes, such as receiving marketing communications.

Additionally, you have the right to:

• Request proof of authorization: You may ask us to provide evidence that you granted consent for the processing of your data.
• Revoke your consent: You may withdraw your authorization at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• File a complaint with the SIC: If you believe your data protection rights have been violated and you are not satisfied with our response, you have the right to file a complaint with the Superintendence of Industry and Commerce (SIC), the Colombian data protection authority.

To exercise any of these rights, please send a written request to privacy@pixelamos.com with the subject line "Data Subject Rights Request." Include your full name, a copy of your identification document, a description of the right you wish to exercise, and any supporting documentation. We will respond within ten (10) business days of receiving your complete request. If we are unable to respond within this period, we will inform you of the reasons for the delay and provide a response within five (5) additional business days, as required by law.

11. Security Measures

We implement appropriate technical, administrative, and organizational measures to protect your personal data against unauthorized access, loss, alteration, destruction, or any other form of unlawful processing. These measures include, but are not limited to:

• Encryption: Data transmitted between your browser and our servers is protected with TLS/SSL encryption. Sensitive data at rest is encrypted using industry-standard protocols.
• Access controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. We use role-based access controls and strong authentication mechanisms.
• Infrastructure security: Our hosting environments are secured with firewalls, intrusion detection systems, and regular security patching and updates.
• Regular backups: We maintain regular backups of critical data to ensure availability and recovery in the event of an incident.
• Employee awareness: Team members with access to personal data receive training on data protection responsibilities and best practices.
• Incident response: We maintain a data breach response plan. In the event of a security incident affecting your personal data, we will notify you and the relevant authorities as required by law.

While we take every reasonable precaution, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our protective measures.

12. Cookies Policy

What Are Cookies

Cookies are small text files placed on your device by websites you visit. They serve various purposes, from remembering your preferences to providing anonymous analytics data about how you navigate a website.

How We Use Cookies

Our website uses the following types of cookies:

• Strictly necessary: Enable core website functionality such as navigation, language settings, and security. Duration: session or up to 1 year.
• Analytics: Collect anonymous data about page visits, traffic sources, and user behavior to help us improve the website. Duration: up to 14 months.
• Functional: Store your preferences (e.g., language choice) to enhance your experience. Duration: up to 1 year.

We do not store personally identifiable information (PII), such as your name, email address, or any other data that could directly identify you, in cookies. Any personal data you provide (e.g., through our contact form) is transmitted securely to our servers and never written to browser cookies.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually or in bulk
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of our website. For detailed instructions on managing cookies, consult your browser's help documentation.

Third-Party Analytics

We use Google Analytics to understand website usage patterns. Google Analytics uses cookies to collect anonymized data about your visits. This data is processed by Google under its own privacy policy. We have configured Google Analytics to anonymize IP addresses and we do not use it for cross-site tracking or advertising purposes.

13. Children's Privacy

Our website and services are not directed at children under the age of eighteen (18). We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at privacy@pixelamos.com and we will promptly delete the information.

In accordance with Colombian law, any processing of personal data of minors (children and adolescents) must respect their best interests and fundamental rights. We will only process such data when authorized by the minor's legal representative and when the purpose is legitimate and in accordance with applicable regulations.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website.
• For significant changes that materially affect how we process your personal data, notify you through a prominent notice on our website or, where feasible, by email.

We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our website after any changes take effect constitutes your acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, the processing of your personal data, or the exercise of your rights, please contact us:

Pixelamos S.A.S. Data Protection Contact Email: privacy@pixelamos.com Website: https://pixelamos.co Location: Bogota, Colombia

We are committed to resolving any concerns promptly and transparently. If you are not satisfied with our response, you may file a complaint with the Superintendence of Industry and Commerce (SIC) through their website at www.sic.gov.co or by contacting their consumer services line.